Privacy policy

I. Collection and Use of Personal Information

When you use the services of GrokPrediction Mall, we may request you to provide personal information. GrokPrediction Mall will use this information in accordance with this privacy policy. You are not obliged to provide the personal information we ask for. However, in many cases, if you choose not to provide it, we will be unable to offer you our products or services, nor will we be able to respond to any issues you encounter.

The following are some examples of the types of personal information that GrokPrediction Mall may collect and how we use such information:

II. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect various types of information, including your name, mailing address, phone number, email address, and preferred contact method.

When you use GrokPrediction Mall to purchase goods or gift cards, GrokPrediction Mall may collect information you provide about the relevant individuals mentioned above, such as their name, mailing address, email address, and phone number. GrokPrediction Mall will use such information to meet your requests, provide relevant products or services, or for anti-fraud purposes.

In certain jurisdictions, for the purpose of complying with legal requirements, we may ask users to provide government-issued identification, but only in a limited number of situations, such as customs declaration.

III. How We Use Your Personal Information

We will promptly notify you of the latest product releases, software updates, and event previews. If you do not wish to be on our mailing list, you can opt out at any time by updating your preference settings.

We may use your personal information (such as your email address or mobile phone number) to verify and determine user identities.

We may use personal information to send important notifications, such as order information related to your purchases. Since this information is crucial for communication between you and the mall, you cannot refuse to receive such information.

We also use personal information for internal purposes such as auditing, data analysis, and research, in order to improve the products, services, and communication with customers of GrokPrediction Mall.

IV. Collection and Use of Non-personal Information

We also collect data that cannot be directly associated with any specific individual on its own. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of the non-personal information we may collect and how we use it.

We collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and the time zone in which the user is located when using the product, so as to better understand customer behavior and improve our products, services, and advertising.

We collect information related to customers' activities on our website. We will aggregate such information to help us provide more useful information to customers and understand which parts of our website, products, and services customers are most interested in. For the purposes of this privacy policy, aggregated data is considered non-personal information.

We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the results provided by our services and make them more relevant. Such information generally does not involve your IP address, except in the following few situations: when we need to ensure the quality of services provided over the Internet.

V. Cookies and Other Technologies

GrokPrediction Mall, or its emails and advertisements, may use cookies and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, measure and improve the effectiveness of advertisements and web searches. We regard the information collected through cookies and other technologies as non-personal information. However, if local laws consider Internet Protocol (IP) addresses or similar identification markers as personal information, we will also treat such identification markers as personal information. Similarly, for the purposes of this privacy policy, when non-personal information is used in combination with personal information, we will consider the combined information as personal information.

Like most Internet services, we also automatically collect certain information and store it in log files. This type of information includes IP address, browser type and language, operating system, date/time stamp, etc.

We use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and collect overall audience characteristic information of user groups. GrokPrediction Mall may use such information for our marketing and advertising services.

Pixel tags allow us to send emails in a format that customers can read and inform us whether the emails have been opened. We can use this information to reduce or eliminate the emails sent to customers.

VI. Others

In accordance with the laws, legal procedures, litigation, and/or the requirements of public institutions and government departments within and outside your country of residence, GrokPrediction Mall may be required to disclose your personal information. If we determine that disclosure is necessary or appropriate for matters related to national security, law enforcement, or other matters of public importance, we may also disclose information about you.

If we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our business or users, we may also disclose information about you. In addition, in the event of a reorganization, merger, or sale, we may transfer all the personal information we have collected to relevant third parties.

Protection of Personal Information GrokPrediction Mall attaches great importance to the security of your personal information. GrokPrediction Mall will use encryption technologies such as the Transport Layer Security (TLS) protocol to protect your personal information during transmission. When GrokPrediction Mall stores your personal data, we will use computer systems with limited access rights, which are deployed in facilities protected by physical security measures. Your account password is stored in an encrypted form, and this also applies when we use third-party storage space.

VII. Privacy Issues

If you have any questions or concerns about GrokPrediction Mall's privacy policy or data processing, or if you want to file a complaint regarding possible violations of local privacy laws, please contact us. You can contact us at any time by calling the support phone number of GrokPrediction Mall.

When we receive privacy-related questions or access and download requests, we will categorize the contacts and try to address the specific questions or concerns you raise. If your question involves a relatively major matter, we may ask you to provide more information. All contacts who raise relatively major questions will receive a response. If you are not satisfied with the response you receive, you can refer the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide you with information on relevant complaint channels that may be applicable based on your actual situation. GrokPrediction Mall may update its privacy policy at any time. If we make significant changes to the privacy policy, we will post a notice and the updated privacy policy on our company website.